The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university. We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.
Our hours during Move-In Weekend will be Saturday-Monday 9 a.m. to 5 p.m.
Big Blue Button Update!
We are pleased to announce three new features coming in BigBlueButton next week.
- Faster desktop sharing
- Closed Captioning
- Breakout Rooms
The features are mostly for instructors (the student’s interface is largely untouched).
BigBlueButton has created short tutorial videos for each of the new features.
- Desktop Sharing: https://youtu.be/t6paSABeark (2:32 minutes)
- Live Closed Captioning: https://youtu.be/vDpurrMgal0 (1:23 minutes)
- Breakout Rooms: https://youtu.be/q5N-lcocJss (3:41 minutes)
They also provided a written document covering of the new features. http://goo.gl/kMLrrG
• Usernames and Passwords – call 874-HELP
Scanner/Printer mail errors
If you are receiving errors on your networked scanners or printers that send e-mails, please note that the outgoing mail server in the printer settings must be changed to smtpserv.uri.edu. Also, the printer needs to be added to a list of allowed devices. If you are using the correct smtpserver, and you are still having trouble, please call 874-HELP.
On Monday, August 22, there will be an update installed on our wireless software. Only new devices connecting to the wireless network should be affected. The update will take place between 6:00 – 10:00 a.m.
Refreshing Your Browser Cache!
Now and again, you may encounter a problem in your browser where a page won’t load properly, or a password you think you know isn’t working, etc. Often times, refreshing the browser cache does the trick to fix normal everyday issues. This page explains step by step how to do it!
Google Tips and Tricks!
The Google Gooru tweets some of the best ideas and how-to videos for Google Apps.
For a full list of our services, please click here.
Check to see if a server is down!
(Only works on the URI Network.)