15 Lippitt Road, Kingston, RI 02881 – (401)874-HELP

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Fall 2016 Hours

Regular Hours:

M - Th 8am to 9pm
Fri 8am to 5pm
Sat 10am to 4pm
Sun Noon to 6pm

Please check the calendar for any changes to the regular schedule.

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
General URI Help: 401-874-1000

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email


The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to

Back Office

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The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.

URI Domain Update!

On Wednesday, October 19 between 6:30 and 7:30 a.m. Microsoft security patches will be applied, requiring a system restart.  URI Domain users and networked peripherals may be affected.  Please contact us if you have any trouble in this regard after that time.

Spear Phishing Warning!

If you receive an email that looks like the following please delete it immediately and don’t click on any of the links:

From: Unversiity Of Rhode Budget and Financial Planning. 

Date: Mon, Oct 10, 2016 at 1:40 AM

Subject: Important Info; Faculty/Staff


Dear Staff,

This is to notify you of our latest Financial Behaviors Before and After the Financial Crisis: Evidence from an Online Survey 

Download the attachment, login  and view the last senate resolve on staff salary cut down.

Thank you and kind regards.


The Budget & Financial Planning Office at the University of Rhode …STAFF. Linda Barrett, Director; Cheryl Hinkson, Assoc.  Tel: 401 874-5992 University of Rhode Island, Kingston, RI 02881, USA 1.401.874.1000

Turning Point and MacOS Sierra Warning!

Via Turning Technologies:

Dear Valued Client,

With the upcoming release of Mac OS Sierra, we want to make you aware that some third-party software applications for Mac may experience short-term issues until future updates can be released. Along these lines, our development teams are preparing an update to TurningPoint Cloud Mac that will work seamlessly with the latest version of Apple’s OS. However, our future release of TurningPoint Cloud Mac is dependent upon the release of Sierra and cannot be finalized until the new OS is available.

We anticipate the TurningPoint Cloud Mac update will be available within 60 days of the OS release. In the meantime, to ensure proper TurningPoint Cloud functionality, we strongly recommend that Mac users wait to update their OS until our update to TurningPoint Cloud Mac is available.

Please contact Turning Technologies’ support team for any additional information at 866-746-3015.


Turning Technologies

Top Issues!

• Usernames and Passwords – call 874-HELP

• Wireless set-up

• Sakai Access

• Email set-up

• Stay Informed

• Check to see the status of Google Apps

Scanner/Printer mail errors

If you are receiving errors on your networked scanners or printers that send e-mails, please note that the outgoing mail server in the printer settings must be changed to  Also, the printer needs to be added to a list of allowed devices.  If you are using the correct smtpserver, and you are still having trouble, please call 874-HELP.

Refreshing Your Browser Cache!

Now and again, you may encounter a problem in your browser where a page won’t load properly, or a password you think you know isn’t working, etc.  Often times, refreshing the browser cache does the trick to fix normal everyday issues.  This page explains step by step how to do it!

Google Tips and Tricks!

The Google Gooru tweets some of the best ideas and how-to videos for Google Apps.

Everything else!

For a full list of our services, please click here.

Check to see if a server is down!

(Only works on the URI Network.)

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The University of Rhode Island
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