HelpDesk

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu – (401)874-HELP

URI
Think Big, We Do.
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Summer 2016 Hours

Regular Hours:

M - F 8 am to 5 pm

Helpdesk will be closed:
Monday, July 4.
Monday, August 8.

Please check the calendar for any changes to the regular schedule.

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
General URI Help: 401-874-1000
E-mail: helpdesk@uri.edu

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

Back Office

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The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.

WordPress and e-Campus Maintenance!

On Wednesday, July 20, 2016 there will be routine maintenance run on WordPress from 6-7 a.m. and on e-Campus from 6-8 a.m.  The systems/pages will be unavailable during those time periods.

Safe*Connect Update!

Monday, July 18, 2016 there will be an update to the Safe*Connect software being performed.  The duration of the update is scheduled for 9 a.m. to 5 p.m.  There should be no network disruption, but if you have problems connecting to the network, call us at 874-HELP.

Spam Email Alert!

We have been receiving reports of emails that appear to come from helpdesk@uri.edu that look like the following:

From: ITS Help Desk <helpdesk@uri.edu>
Date: Tue, Jun 28, 2016 at 10:26 PM
Subject: Service Alert
To: ITS Help Desk <helpdesk@uri.edu>
Service Alert
We detected spam activities in your uri email account. Kindly clik here to log on to our single 
sign-on authentication solution portal to assist us resolve the spam issues on your account.
Thank you.
ITS Help Desk

If you receive an email like this, it is NOT from the URI helpdesk.  Please mark it as spam or delete it.

 

Knowledge System Login Changes!

As of Tuesday, May 31, the login credentials to the Knowledge System will be the same as your Sakai login/password.  Please call us at 874-HELP with any questions.

 Top Issues!

• Usernames and Passwords – call 874-HELP

• Wireless set-up

• Sakai Access

• Email set-up

• Stay Informed

• Check to see the status of Google Apps

Scanner/Printer mail errors

If you are receiving errors on your networked scanners or printers that send e-mails, please note that the outgoing mail server in the printer settings must be changed to smtpserv.uri.edu.  Also, the printer needs to be added to a list of allowed devices.  If you are using the correct smtpserver, and you are still having trouble, please call 874-HELP.

Google Tips and Tricks!

The Google Gooru tweets some of the best ideas and how-to videos for Google Apps.

Everything else!

For a full list of our services, please click here.

Check to see if a server is down!

(Only works on the URI Network.)


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The University of Rhode Island
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