HelpDesk

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu – (401)874-HELP

URI
Think Big, We Do.
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Fall 2016 Hours

Regular Hours:

M - Th 8am to 9pm
Fri 8am to 5pm
Sat 10am to 4pm
Sun Noon to 6pm

Please check the calendar for any changes to the regular schedule.

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
General URI Help: 401-874-1000
E-mail: helpdesk@uri.edu

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

Back Office

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The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.

Move-In Weekend!

Our hours during Move-In Weekend will be Saturday-Monday 9 a.m. to 5 p.m.

Big Blue Button Update!

We are pleased to announce three new features coming in BigBlueButton next week.

  • Faster desktop sharing
  • Closed Captioning
  • Breakout Rooms 

The features are mostly for instructors (the student’s interface is largely untouched). 

More information

BigBlueButton has created short tutorial videos for each of the new features.

They also provided a written document covering of the new features.    http://goo.gl/kMLrrG

Top Issues!

• Usernames and Passwords – call 874-HELP

• Wireless set-up

• Sakai Access

• Email set-up

• Stay Informed

• Check to see the status of Google Apps

Scanner/Printer mail errors

If you are receiving errors on your networked scanners or printers that send e-mails, please note that the outgoing mail server in the printer settings must be changed to smtpserv.uri.edu.  Also, the printer needs to be added to a list of allowed devices.  If you are using the correct smtpserver, and you are still having trouble, please call 874-HELP.

Wireless Update!

On Monday, August 22, there will be an update installed on our wireless software.  Only new devices connecting to the wireless network should be affected.  The update will take place between 6:00 – 10:00 a.m.

Refreshing Your Browser Cache!

Now and again, you may encounter a problem in your browser where a page won’t load properly, or a password you think you know isn’t working, etc.  Often times, refreshing the browser cache does the trick to fix normal everyday issues.  This page explains step by step how to do it!

Google Tips and Tricks!

The Google Gooru tweets some of the best ideas and how-to videos for Google Apps.

Everything else!

For a full list of our services, please click here.

Check to see if a server is down!

(Only works on the URI Network.)


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The University of Rhode Island
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