The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university. We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.
Sakai Will be Down, August 26-29!
Notice: Sakai will be down, Aug. 26-29
Sakai is scheduled to be down starting at 5 p.m. on Friday, Aug. 26 until 8 a.m. on Monday, Aug. 29. During this time we will be upgrading from Sakai 2.9 to Sakai 10 – the next available version of the Sakai learning management system.
These upgrade dates were selected to minimize impact when classes are in session. We recognize that many instructors are preparing for their courses now and we appreciate your patience and support for our efforts to improve and maintain these critical systems.
About the Upgrade
Here are some of the new features in Sakai 10.
1. Ability to drag-and-drop multiple files into the Resources tool.
2. Adding extra-credit points to an item within the Gradebook tool.
3. Redesigned native course Syllabus tool.
4. Group submissions and grading in the Assignments tool.
5. New peer-review option for assignments.
6. Native audio clip recording within the instructor’s content editing window.
7. Integrated video management
For improved performance and user experience, several tools are not available in Sakai 10 including: Discussion and Private Messages, Modules, and Gradebook 2. Instructor-only access to these tools will be supported to the best of our ability until January 2017.
If you would like learn more about the system updates or direct support working with Sakai, consider attending our drop-in Sakai Jumpstart sessions, or a Sakai 10 overview workshop.
Sakai Jumpstart Sessions
8/22/16 – 9/02/16 Monday – Friday, 9 a.m. – 4 p.m.
in Chafee Room 208
Sakai 10 Overview Sessions
Tuesday, 8/30 @ 2 p.m.
Wednesday, 8/31 @ 10 a.m.
Thursday, 9/1 @ 10 a.m.
in Chafee Room 208
More information about Sakai at URI is available at web.uri.edu/its-training/sakai-training..
• Usernames and Passwords – call 874-HELP
Scanner/Printer mail errors
If you are receiving errors on your networked scanners or printers that send e-mails, please note that the outgoing mail server in the printer settings must be changed to smtpserv.uri.edu. Also, the printer needs to be added to a list of allowed devices. If you are using the correct smtpserver, and you are still having trouble, please call 874-HELP.
On Monday, August 22, there will be an update installed on our wireless software. Only new devices connecting to the wireless network should be affected. The update will take place between 6:00 – 10:00 a.m.
Refreshing Your Browser Cache!
Now and again, you may encounter a problem in your browser where a page won’t load properly, or a password you think you know isn’t working, etc. Often times, refreshing the browser cache does the trick to fix normal everyday issues. This page explains step by step how to do it!
Google Tips and Tricks!
The Google Gooru tweets some of the best ideas and how-to videos for Google Apps.
For a full list of our services, please click here.
Check to see if a server is down!
(Only works on the URI Network.)