HelpDesk

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu – (401)874-HELP

URI
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Summer 2016 Hours

Regular Hours:

M - F 8 am to 5 pm

Helpdesk will be closed:
Monday, July 4.
Monday, August 8.

Please check the calendar for any changes to the regular schedule.

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
General URI Help: 401-874-1000
E-mail: helpdesk@uri.edu

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

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The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.

Important Peoplesoft/e-Campus Upgrade!

In order for Students, Faculty, and Staff to take advantage of future mobile device accessibility, PeopleSoft will be upgraded over the 2016 Memorial Day weekend. The implementation requires that the e-Campus system for all modules of PeopleSoft will be unavailable beginning Friday, May 27 at 5 p.m. through Tuesday, May 31 at 8 a.m.

sakai will not be affected by this peoplesoft upgrade

Google Compliance for Email!

Enabling Google Content Compliance for email

On Tuesday May 17th ITS will be enabling Google Content Compliance for emails on the @uri.edu domain for faculty and staff.

What this means:

Outgoing emails will be scanned for Social Security and credit card numbers. Subject lines, email body, and attachments will be scanned. ITS is implementing this to protect sensitive information from being sent via unencrypted emails. We will be monitoring and making adjustments as necessary. If you encounter a problem, please contact the Help Desk at 874-HELP.

How does it affect me?

Emails containing either of these sensitive items that are being sent to internal URI addresses will be delivered.

Emails containing either of these sensitive items that are being sent to external  addresses will be quarantined and the user will receive a message:

Potentially sensitive information has been detected in an email that you recently sent. As a precaution, the email has been quarantined and not sent to the original recipients.

Email is not reasonably secure. Once your email leaves the university, it is out of our control and can potentially be intercepted by third parties. For this reason, sending sensitive information, including Social Security Numbers, Financial Information, Health Information, Student Records, etc. over plain email is strongly discouraged.

Next Steps

For more information, or to make arrangements to send email securely, please contact the Information Security Office @ 874-4787. This is an automated notification; please do not reply to this email.

Message Details

Subject: [Flagged by Google Content Compliance] SSN

Date Quarantined: 05/09/2016 12:10 PM

Intended recipients: abcdxxxx@hotmail.com

What should I do?

Review the email you are trying to send and remove sensitive information. Contact the Information Security Office @ 874-4787 to make arrangements to send email securely. For more information on email security visit: http://security.uri.edu/email-security/

Going forward:  ITS will be adding additional checks to Google Content Compliance as deemed necessary to protect sensitive information. We will also be adding Google Content Compliance to the my.uri.edu domain. Further communications will occur as changes are made or new items are implemented.

Top Issues!

• Usernames and Passwords – call 874-HELP

• Wireless set-up

• Sakai Access

• Email set-up

• Stay Informed

Scanner/Printer mail errors

If you are receiving errors on your networked scanners or printers that send e-mails, please note that the outgoing mail server in the printer settings must be changed to smtpserv.uri.edu.  Also, the printer needs to be added to a list of allowed devices.  If you are using the correct smtpserver, and you are still having trouble, please call 874-HELP.

Google Tips and Tricks!

The Google Gooru tweets some of the best ideas and how-to videos for Google Apps.

Everything else!

For a full list of our services, please click here.

Check to see if a server is down!

(Only works on the URI Network.)


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