The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university. We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.
WordPress and e-Campus Maintenance!
On Wednesday, July 20, 2016 there will be routine maintenance run on WordPress from 6-7 a.m. and on e-Campus from 6-8 a.m. The systems/pages will be unavailable during those time periods.
Monday, July 18, 2016 there will be an update to the Safe*Connect software being performed. The duration of the update is scheduled for 9 a.m. to 5 p.m. There should be no network disruption, but if you have problems connecting to the network, call us at 874-HELP.
Spam Email Alert!
We have been receiving reports of emails that appear to come from firstname.lastname@example.org that look like the following:
From: ITS Help Desk <email@example.com> Date: Tue, Jun 28, 2016 at 10:26 PM Subject: Service Alert To: ITS Help Desk <firstname.lastname@example.org> Service Alert We detected spam activities in your uri email account. Kindly clik here to log on to our single sign-on authentication solution portal to assist us resolve the spam issues on your account. Thank you. ITS Help Desk
If you receive an email like this, it is NOT from the URI helpdesk. Please mark it as spam or delete it.
Knowledge System Login Changes!
As of Tuesday, May 31, the login credentials to the Knowledge System will be the same as your Sakai login/password. Please call us at 874-HELP with any questions.
• Usernames and Passwords – call 874-HELP
Scanner/Printer mail errors
If you are receiving errors on your networked scanners or printers that send e-mails, please note that the outgoing mail server in the printer settings must be changed to smtpserv.uri.edu. Also, the printer needs to be added to a list of allowed devices. If you are using the correct smtpserver, and you are still having trouble, please call 874-HELP.
Google Tips and Tricks!
The Google Gooru tweets some of the best ideas and how-to videos for Google Apps.
For a full list of our services, please click here.
Check to see if a server is down!
(Only works on the URI Network.)