HelpDesk

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu – (401)874-HELP

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Spring 2016 Hours

Regular Hours:

M - Th 8 am to 9 pm
Friday - 8 am to 5 pm
Saturday - 10 am to 4 pm
Sunday - 12 pm to 6 pm

Please check the calendar for any changes to the regular schedule.

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
General URI Help: 401-874-1000
E-mail: helpdesk@uri.edu

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

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The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.

Spring 2016 training topics

Information Technology Services is offering a wide variety of Training Topics for Spring Semester 2016. Some courses are offered as webinars, while others are provided in a classroom for learners who prefer that format. 

The schedule is posted as a link on the Training Page in the ITS wiki and lists date,time, format and presenter for each topic. To assist with scheduling conflicts, topics are presented at least twice per semester.

Please remember to check the schedule often as new topics will be posted and some may be changed.

Schedule link: http://techwiki.uri.edu/index.php?title=Training.

Sakai Moving to External Host, Jan 22

The University is in the process of moving Sakai to an external host to ensure access reliability for users and system stability for Sakai. The transition requires a 2-day shutdown of Sakai.

To minimize impact of the shutdown, the transition will be implemented at the end of the J-term and before the spring semester begins.

Sakai will be unavailable from 6 pm on Friday, January 22 through midnight on Sunday, January 24.  

Extra time has been added for J-term faculty to submit final grades. They are now due on Wednesday, January 27.

If you are teaching in the spring, please plan ahead! This will occur as you are finalizing your Sakai courses for the semester.

When access is restored, you should notice little difference. Sakai will be running the same version and provide the same tools.

Over the spring, we will be working with our vendor to upgrade to Sakai 11, which will bring new features and opportunities.  Look for this in Fall 2016!

Fall 2015 Training Topics

Information Technology Services is offering a wide variety of Training Topics for Fall Semester 2015. Some courses are offered as webinars, while others are provided in a classroom for learners who prefer that format. 

The schedule is posted as a link on the Training Page in the ITS wiki and lists date,time, format and presenter for each topic. To assist with scheduling conflicts, topics are presented at least twice per semester.

Please remember to check the schedule often as new topics will be posted and some may be changed.

Schedule link: http://techwiki.uri.edu/index.php?title=Training.

Top Issues!

• Usernames and Passwords – call 874-HELP

• Wireless set-up

• Sakai Access

• Email set-up

• Stay Informed

URI + Google!

Click here for information on the new Google Apps for Education for Staff and Faculty, which includes the new Google email account:  http://web.uri.edu/urigoogle/  (NOTE: Students are already using Google Apps for Education.)

Google Tips and Tricks!

The Google Gooru tweets some of the best ideas and how-to videos for Google Apps.

Everything else!

For a full list of our services, please click here.

 


Oracle Cluster/ASM Upgrade

Oracle Cluster/ASM Upgrade

Oracle Cluster/ASM Upgrade Oct 10th 2015      10:am to 1 PM Batch processing only will be affected for a limited amount of time

Scheduled Network Maintenence

Scheduled Network Maintenence

Internet redundancy configuration. (Scheduled Network Maintenence) Thursday, 10/1/2015 TIME and DURATION OF MAINTENANCE: 6:00 AM – 7:00 AM

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