HelpDesk

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu – (401)874-HELP

URI
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Summer 2016 Hours

Regular Hours:

M - F 8 am to 5 pm

Helpdesk will be closed:
Monday, July 4.
Monday, August 8.

Please check the calendar for any changes to the regular schedule.

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
General URI Help: 401-874-1000
E-mail: helpdesk@uri.edu

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

Back Office

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The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.

Sakai Will be Down, August 26-29!

Notice: Sakai will be down, Aug. 26-29

Sakai is scheduled to be down starting at 5 p.m. on Friday, Aug. 26 until 8 a.m. on Monday, Aug. 29. During this time we will be upgrading from Sakai 2.9 to Sakai 10 – the next available version of the Sakai learning management system.

These upgrade dates were selected to minimize impact when classes are in session. We recognize that many instructors are preparing for their courses now and we appreciate your patience and support for our efforts to improve and maintain these critical systems.

About the Upgrade

Here are some of the new features in Sakai 10.

1. Ability to drag-and-drop multiple files into the Resources tool.

2. Adding extra-credit points to an item within the Gradebook tool.

3. Redesigned native course Syllabus tool.

4. Group submissions and grading in the Assignments tool.

5. New peer-review option for assignments.

6. Native audio clip recording within the instructor’s content editing window.

7. Integrated video management

For improved performance and user experience, several tools are not available in Sakai 10 including: Discussion and Private Messages, Modules, and Gradebook 2. Instructor-only access to these tools will be supported to the best of our ability until January 2017.

Sakai Support

If you would like learn more about the system updates or direct support working with Sakai, consider attending our drop-in Sakai Jumpstart sessions, or a Sakai 10 overview workshop.

Sakai Jumpstart Sessions

8/22/16 – 9/02/16 Monday – Friday, 9 a.m. – 4 p.m.

in Chafee Room 208

Sakai 10 Overview Sessions

Tuesday, 8/30 @ 2 p.m.

Wednesday, 8/31 @ 10 a.m.

Thursday, 9/1 @ 10 a.m.

in Chafee Room 208

More information about Sakai at URI is available at web.uri.edu/its-training/sakai-training..

Top Issues!

• Usernames and Passwords – call 874-HELP

• Wireless set-up

• Sakai Access

• Email set-up

• Stay Informed

• Check to see the status of Google Apps

Scanner/Printer mail errors

If you are receiving errors on your networked scanners or printers that send e-mails, please note that the outgoing mail server in the printer settings must be changed to smtpserv.uri.edu.  Also, the printer needs to be added to a list of allowed devices.  If you are using the correct smtpserver, and you are still having trouble, please call 874-HELP.

Wireless Update!

On Monday, August 22, there will be an update installed on our wireless software.  Only new devices connecting to the wireless network should be affected.  The update will take place between 6:00 – 10:00 a.m.

Refreshing Your Browser Cache!

Now and again, you may encounter a problem in your browser where a page won’t load properly, or a password you think you know isn’t working, etc.  Often times, refreshing the browser cache does the trick to fix normal everyday issues.  This page explains step by step how to do it!

Google Tips and Tricks!

The Google Gooru tweets some of the best ideas and how-to videos for Google Apps.

Everything else!

For a full list of our services, please click here.

Check to see if a server is down!

(Only works on the URI Network.)


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