IT Service Desk

Computer and Networking Support

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu(401)874-HELP

URI
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Summer 2017 Hours

M - F 8am to 5pm

Please check the calendar for any changes to the regular schedule.

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
General URI Help: 401-874-1000
E-mail: helpdesk@uri.edu

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Server Status Monitor

Sakai Status

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

Back Office

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The University of Rhode Island Computer and Networking IT Service Desk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.

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Follow us on Facebook or Twitter for updates and urgent alerts.

e-Campus Outage!

We are currently experiencing an outage with e-Campus.  Technicians are aware of the problem and actively working on it.  Please be patient and stay tuned.  We will let you know when everything is back up and running!

UPDATE:  e-Campus is up!

Active Directory Password Self-Change!

Perceptive Content (the replacement for NolijWeb) uses the URI Active Domain password.  If you know your current Active Directory password and would like to change it, please use this form.  If you don’t know your password, please contact the IT Service Desk at 874-HELP!

URI_Open and Guest Access down!

**** UPDATE – URI_OPEN and elevated guest access are back up and running!

We are currently experiencing an issue with URI Open and Guess Access.  The Networking team is in contact with the vendor and we are awaiting more news.  Keep your eyes here and we will update as soon as it’s back up and running.  Sorry for any inconvenience!

CMA Home Page Redesign!

Classroom Media Assistance has rebuilt their home page.  Please visit http://web.uri.edu/cma to check it out and let them know what you think.  We will be rebuilding our Helpdesk homepage in the coming weeks.  Keep your eyes out!

New Channel Lineup!

The campus tv channel numbers and names are as follows:

6-1 – WLNE-TV
6-2 – WLNE-D2
6-3 – WLNE-D3
10-1 – WJAR
10-2 – MeTV
10-3 – Comet
10-4 – TBD
12-1 – WPRI-HD
12-2 – Bounce
12-3 – Get TV
28-1 – WLWC-D1
28-2 – WLWC-D2
28-3 – WLWC-D3
36-1 – WSBE-HD
36-2 – WSBE-D2
50-1 – WRIW-CD
64-1 – WNAC-HD
64-2 – MyRITV
64-3 – LAFF TV

Top Issues!

• Usernames and Passwords – call 874-HELP

• Wireless set-up

• Sakai Access

• Email set-up

• Stay Informed

• Check to see the status of Google Apps

Conference Calling!

URI Telecommunications is now offering in-house conference calling for up to 25 participants.  Our latest VoIP upgrade includes a new Cisco feature called Conference Now.

UTN Conference Calling Announcement

Rhody Wifi!

The starting page for your wifi needs has changed.  Please go to rhodywifi.uri.edu to get started.

Additional note – for iOS users (iPhone, iPad etc.) please make sure to remove your old Secure profile before you go the rhodywifi link.  To do this click on your Settings, click on General, scroll down to Profiles.  Then click the URI profile and remove it.  Then you’ll be ready to start!

Wireless Update!

URI is upgrading its wireless security and authentication system this Wednesday 7/12/2017 at 6am until 7am.

The authentication process will be virtually identical to current steps and still utilize your eCampus user name and your Sakai password (URINetID) but will  REQUIRE that ALL wireless devices perform a new authentication to the network.

Please visit the URI IT Service Desk homepage for additional information and step by step instructions for all devices, or click the link below.

https://helpdesk.uri.edu/files/URIWifiAccessDirections.pdf

Included in this new configuration is the ability for staff and faculty to directly sponsor guest access.  All users will now have the ability to self register non standard devices such as TV’s, gaming stations, etc via the the self service instructions.

If you encounter difficulties using this new system please contract the URI Help Desk at 874-4357 or via helpdesk@uri.edu.

 

TV Service Changes!

URI’s TV network will be migrating from the current channel lineup to over-the-air broadcast channels during the afternoon of Wednesday, July 5th.  There will be a temporary service disruption during the cut over.  Viewers will need to run the “auto-program” or “channel scan” function in their TV’s setup menu in order to access the new channel lineup.

There will initially be 8 channels available.  All of the major broadcast networks plus local programming will be available.
It is important to note that although we will be carrying over-the-air channels, televisions will still need to be configured for “cable tv” mode during the channel scan, as the over-the-air channels will be carried through URI’s cable TV network.


wireless maintenance 1/5/2017

wireless maintenance 1/5/2017

Wireless Network Maintenance: XpressConnect System Maintenance Thursday, 1/5/2017 6:00 AM – 7:00 AM   This outage should only affect people connecting new devices to the network.

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