The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university. We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.
URI Domain Update!
On Wednesday, October 19 between 6:30 and 7:30 a.m. Microsoft security patches will be applied, requiring a system restart. URI Domain users and networked peripherals may be affected. Please contact us if you have any trouble in this regard after that time.
Spear Phishing Warning!
If you receive an email that looks like the following please delete it immediately and don’t click on any of the links:
From: Unversiity Of Rhode Budget and Financial Planning.
Date: Mon, Oct 10, 2016 at 1:40 AM
Subject: Important Info; Faculty/Staff
This is to notify you of our latest Financial Behaviors Before and After the Financial Crisis: Evidence from an Online Survey
Download the attachment, login and view the last senate resolve on staff salary cut down.
Thank you and kind regards.
The Budget & Financial Planning Office at the University of Rhode …STAFF. Linda Barrett, Director; Cheryl Hinkson, Assoc.
web.uri.edu/budget/ Tel: 401 874-5992 University of Rhode Island, Kingston, RI 02881, USA 1.401.874.1000—
Turning Point and MacOS Sierra Warning!
Via Turning Technologies:
Dear Valued Client,
With the upcoming release of Mac OS Sierra, we want to make you aware that some third-party software applications for Mac may experience short-term issues until future updates can be released. Along these lines, our development teams are preparing an update to TurningPoint Cloud Mac that will work seamlessly with the latest version of Apple’s OS. However, our future release of TurningPoint Cloud Mac is dependent upon the release of Sierra and cannot be finalized until the new OS is available.
We anticipate the TurningPoint Cloud Mac update will be available within 60 days of the OS release. In the meantime, to ensure proper TurningPoint Cloud functionality, we strongly recommend that Mac users wait to update their OS until our update to TurningPoint Cloud Mac is available.
Please contact Turning Technologies’ support team for any additional information at 866-746-3015.
• Usernames and Passwords – call 874-HELP
Scanner/Printer mail errors
If you are receiving errors on your networked scanners or printers that send e-mails, please note that the outgoing mail server in the printer settings must be changed to smtpserv.uri.edu. Also, the printer needs to be added to a list of allowed devices. If you are using the correct smtpserver, and you are still having trouble, please call 874-HELP.
Refreshing Your Browser Cache!
Now and again, you may encounter a problem in your browser where a page won’t load properly, or a password you think you know isn’t working, etc. Often times, refreshing the browser cache does the trick to fix normal everyday issues. This page explains step by step how to do it!
Google Tips and Tricks!
The Google Gooru tweets some of the best ideas and how-to videos for Google Apps.
For a full list of our services, please click here.
Check to see if a server is down!
(Only works on the URI Network.)